Terms and Conditions of Sale

This contract is entered into by NaturSwiss_Global, Martelaarslaan 532, 9000 GENT (Belgium), N.I.F. 0754.479.163, and the Buyer who places an order and makes a purchase on the internet store www.naturswiss.com. The Distance Contract applies to all orders and purchases made in the internet store www.naturswiss.com

The Seller performs delivery of the Products to the address indicated by the Buyer in accordance with the rates set by the provider of the express delivery service. The Buyer pays for the delivery and for the Products simultaneously, before receiving a confirmation and before delivery of the Products from the Seller. Delivery cost is included in the invoice.

The Buyer can place orders on a 24-hour basis, but the Seller completes orders on business days from 10.00 a.m. to 7.00 p.m. (orders are not completed on Saturdays and Sundays). The Seller sends to the Buyer by e-mail a confirmation stating that the order has been accepted. If the Buyer does not receive a confirmation e-mail, this means that the order has not been accepted. Completion of an order is commenced at the moment when money has been received into the Seller’s account.

The Buyer may use the right of rejection and return the Products within 7 (fourteen) calendar days. To avoid disputes, at the moment of receipt of a Product the Buyer shall check whether it corresponds to the order (colour, name of the Product, and other important parameters).

If Products are completed incorrectly the Buyer is entitled to exchange the Products within 7 (fourteen) days time by filling in a return form. In such a case the Seller shall cover the costs of express delivery.

If the Buyer wishes to use the right of rejection, the following recommendations and conditions shall be taken into consideration:

The Product to be returned may not be used (taking into consideration the character of the Product). If the condition of the Product to be returned has deteriorated due to incorrect storage the Buyer may not use the right of rejection.

The Buyer must retain and not damage the original packaging of the Product.

If the Buyer wishes to use the right of rejection then the Buyer shall contact the Seller by e-mail at www.naturswiss.com. The Buyer will receive from the Seller a rejection form, which shall then be filled in and sent to the Seller to the above-mentioned e-mail address.

The Buyer must retain express delivery documents concerning the receipt of the Product and also mail/express delivery documents concerning the return of the Product to the Seller.

More detailed information on distance contracts and rights of rejection can be found on the following website: www.naturswiss.com

The Seller shall transfer the money for the returned Product and associated delivery costs to the bank account indicated by the Buyer in the rejection form within 30 (thirty) calendar days after termination of the Contract and receipt of the Product indicated in , NaturSwiss_Global, Martelaarslaan 532, 9000 GENT (Belgium)

The average delivery time is between 2 (two) and 6 (six) business days  , however  to deliver the Products , the seller within 2 (two) weeks calendar   the seller, because delivery times can vary depending on special conditions of the Seller and availability of the Products in the warehouse.